The UniFirst Difference
You can get uniforms anywhere, but with us the difference is in the promise we make to you. We’ll always deliver unparalleled service, quality solutions, and expert advisors to help you deliver on your promises.
What makes us different?
Since 1936, our commitment to serving those who do the hard work has never wavered. We’re here every step of the way.
SEE HOW WE’RE DIFFERENTSuperior Service
Customers are the focus of everything we do. Our dedicated service teams and local coverage will ensure your needs are met in a timely manner.
Quality Solutions
Our uniforms and solutions are of the highest quality to maximize the specific safety, image, and performance needs of your team.
Expert Advisors
You’ll get a team of more than 14,000 trained professionals who bring their industry expertise to the job every day to always deliver for you.
How we’re different
UniFirst is redefining the uniform service experience through unparalleled service, innovative solutions, and people who are completely focused on our customers. That’s why more than 2 million uniform wearers trust us to always deliver.
We always deliver
- Uniform experts and trusted advisors serving you
When you need proven solutions and sound advice, you turn to people who are experts at what they do. That’s why we believe in developing our most important asset — our people. We spend 2 million annually in training our RSRs to provide you with the best service in the industry. We also have an award-winning sales training and support team to supply you with expert advice and proven solutions through our free VIP Cost Analysis Program®. Our more than 14,000 Team Partners are dedicated to serving you.
- A Triple-Pro Service Team to keep your program up and running
We assign three service professionals who will always work on your account. So, you get local, personalized and reliable service with every request. You’ll only get this service with UniFirst.
- Your Route Service Representative keeps your program running smoothly each week.
- Your Service Manager ensures you’re getting everything you need, when you need it.
- Your Customer Service Representative stands ready to provide personalized assistance.
- A company culture built on a solid foundation of core values
Over the years, our founding core values have paved the way for a unique and highly successful culture at UniFirst. We operate like a family business with the Croatti family still involved in our operations. Our core values are the fabric of who we are as a company and our continuing efforts to build and maintain Customers for Life. Our core values:
- Customer Focus
- Respect for Others
- Commitment to Quality
- We manufacture workwear that allows you to perform at your best
Because we manufacture our own exclusive Job-Fitted Work Clothes®, you’ll get innovative styles, the highest quality, and the best value in the industry. We control the process, inventory, and timing so you’ll have what you need, when you need it.
- Readily available products so you don’t have to wait
We offer the industry’s largest range of inventory with over 40,000 in-stock product SKUs. You’ll get an unmatched selection of garments for everyone in your company and facility service products to keep your workplaces sanitized and welcoming. Your uniform program will be up and running more quickly and more easily than with any other supplier and you’ll also be able to easily add new employees throughout the year with no delays in service and no uniform shortages.
- The most third-party certifications
We are proud to say that we are the only uniform supplier in the industry with ISO Certifications for all of production facilities to ensure you always get quality products and services. We also have the industry’s highest number of TRSA Certifications that ensures that the garments we process are certified hygienically clean.
- We invest in how you look
The highest reinvestment in the industry with 26% of customer spend. 18% is invested into product upgrades to keep your image always looking its best. 8% is invested into infrastructure improvements, including advances in technology and innovation, to provide the highest level of service.
- Lowest Total Cost of Ownership Provider
You will never be surprised by our invoices. Customer visibility and transparency are important foundations of a partnership; there are no secrets here. And, as your business needs change, you can count on our ability to help advise you through it all.
- The best guarantee in the business
When you’re a UniFirst customer, you’ll be a customer for life. We are so confident that your service experience will be like no other, we guarantee it. If you are not 100% completely satisfied with your program, you don’t pay. It’s as simple as that. No other provider will give you this kind of guarantee.
